Here are some related questions which you might be interested in reading. I am someone who likes to work hard and put 100% in their work. What Can You Contribute To The Company, Knowing The Basics Of Being A Call Center Agent? This question is a bit difficult when you are in the hiring area since their are multiple accounts that could be handled on a call center. It would sound better and more authentic if you were to prepare an answer that personally applies to you. Be prac tical and answer with logic . When you say something, paint a scenario or tell a story supporting that statement. Preparing a response to common questions in advance can help you feel confident and present … Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. With a rise in expectation to patient retention initiatives, appointment scheduling, and communications with referring medical professionals, the health centers must keep pace with new communications technologies. and agents who don’t empathize with customers. Avoid cliches or overused traits like “hardworking”. Knowing the basics of a call center,i could contribute my. Also, remember that in a call center, you don’t have to have prior work experience. Together, you can define the core objectives and the resulting tasks related to your job, as well as the performance metrics you need to hit so you can objectively say that you met or exceeded expectations. What Do You Think Are The Most Important Qualities For A Call Center Agent? If possible, provide data. It perfectly answers the interview question, “What can you contribute to this company?”. Here are just a few options to help you find one that fits your interests. This site is not sponsored by Facebook. Optimized call center operations can play a crucial role in achieving these goals. This requires tracking and measuring call center metrics and key performance indicators to evaluate both agent and call center performance. Example Answer #1 Based on what you’ve said and from the research I’ve done, your company is looking for an administrative assistant who is both strong in … The company must pay the fixed cost of the call center, even if the expansion doesn't earn enough revenue. If you continue to use this site we will assume that you are happy with it. When thinking about the benefit, think about the top problems that contact centers usually have. When you can realize job satisfaction within you honestly, then understand that you are on a right track and contributing well to company's growth. Having worked in customer service for 3 long years, I would say that the best contribution I could bring to the company is my ability to ignore rude comments from customers and remain 100% professional with my interactions no matter how vulgar customers could get.There was one time a customer asked me if my mom and dad are cousins because I didn’t give her a promo code. What’s more, it’s based on a real experience. Numbers offer a concrete example of how you have contributed to a company and how you will likely contribute in the future. If I’m lucky to be accepted as your employee, team leaders will not have problems with unnecessary sup (supervisor) calls and customers will hang up the phone knowing that their problems were solved by an agent who not only addressed their problems but also their feelings. Call centers do not discriminate. And some were sour and natural complainers. From average handle time, to call resolutions, to customer experience, call center managers have an enormo… BurningKoala. What can you contribute to the company, knowing the basics of being a call center agent? This begs the question: What are those traits? Don’t share examples that aren’t relevant to the job. I know exactly how to deal with each of these types. Once you have a better idea of your customer base, why they call, what products they typically buy, etc. She's An example, agent attrition. Companies can outsource to a call center where all of those calls, emails, chat, tickets, and more can be handled. Here are 8 to anticipate, along with some suggestions for how to answer them. The best way to answer questions about your contributions to the company is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future. Here’s How. You are the first contact with customers and get to help them with their needs instead of escalating them. These days, healthcare providers are becoming more patient-centric raising the demand for call centers. Some customers were warm and friendly and wouldn’t mind chatting. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Numerical Measures Aren't a Contribution . And I’ve heard all the curse words you could possibly hear in a lifetime.But I’m still here, having no problem being firm with my customers when the company policy requires me to. As reported by Forrester, some call centers have an … skills,flexible in terms of schedule and adjusting to my. Jobs Dash board; Jobs by company; Jobs by location; Jobs by categories; Post a Job for FREE advantage for my enhancement in english communication. You don’t need to exaggerate things like I can generate double the revenue of the company or I can open new branches of the company abroad. This one’s a little bit informal but if you want to elicit a reaction from your interviewer and if you think you can pull this off, then go for this tone. You Can Sell Second-Hand Items in Shopee. This college interview question is asking for some vital information. When you were given training on the job, learn it thoroughly and when you are put onto a project, do that well up to the satisfaction of the customer and the company's satisfaction as well. And while that won’t equal the stress that a call center agent experiences, I’m confident that I can manage the bigger challenge without quitting or complaining.The benefitIf you give me a chance to prove my worth, you will never hear me whining about the workload. Even though you want to show the company how much you can contribute, you don’t want to come across as though your way is the only way to achieve its goals. We hope that you have learned about what is a call center and can apply the above tips to improve your customer service or sales skills. Mail Order Bride”. And Why Should We Hire You? Unable to tell a story about her non-existent work experience, the applicant highlighted her experience as a student instead. Find answers now! Call center agents typically perform better in a call center that has a strong culture because the environment better engages them with their work, makes them more committed to achieving their individual goals and the goals you set for your call center at … Aug 1, 2019 - When your call center interviewer asks, "What can you contribute to this company? This information can be helpful for managers to assess their own customer service practices, KPIs and policy standards and make changes accordingly. Your interviewer will remember you for that. Did you raise a certain amount of funds for an organization? It is wise for you to bank your answer on your experience as a call center agent before. Do You Know Questions And Answers In Job Interview At Call Center? Relevance. • Reach out to student organizations such as … In this example, the applicant supported her answer ( which was the ability to deal with different customer personalities) by citing the different types of customers she’s encountered in her previous job. To show this, you can use numbers to explain how you have added value in the past. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. The same is true when the firm launches new products. All texts are the intellectual property of this site. the company.I am open for any language training as an. What can you contribute to the company, knowing the basics of being a call center agent? ", she's not just asking about any positive traits and skills. First of all, be sure to have researched the company prior to the interview, so … This sample answer, for example, brought up two of the common problems team leaders have in call center floor: After that, the answer painted a picture of the benefit the company will get as a result of hiring the applicant. you can better meet their needs by deploying call center with skills-based routing. If you were to hire me, my TL (team leader) will surely love me for giving her the least sup calls. Why Did You Apply In A Call Center Company? (Note: It’s not that I hated talking to irate customers when I was an agent, but I can… I understand what I’m getting into and ready to face the challenge that comes with it. This site is not part of the Facebook or Facebook, Inc. site. How Do I Introduce Myself In A Job Interview? From basic to very high tech, Call center help can meet your needs. In my 3 years of experience working as a service crew in a busy food chain, I learned that customers’ personalities come in different flavors. Because call centers are the operational frontline for many companies, they require careful monitoring to determine their ability to effectively provide service and support to callers. 1 Answer. When your call center interviewer asks, “What can you contribute to this company?”, she’s not just asking about any positive traits and skills. You can assign tags to each customer and agent and when the customer calls, they will be routed to the agent that is most capable of meeting their needs. Customers reported that when they call a support contact center, their priorities are to talk with a skilled agent and to have their problems solved quickly. Favorite Answer "I do not know. You just have to understand what the interviewer wants to hear from you—in this case, the confidence of a fresh graduate to face the stress and challenges that come with the job. It sounds unoriginal. As A Call Center Agent, How Would You Help The Company? Review some sample answers that you can use to help you frame your own response to the question. The trademarks, names and logos are the property of their respective companies. So there are a number of common questions you can expect to be asked when interviewing for a call center job. “How to be Confident During Call Center Job Interviews.”, Customer Service Questions for Call Center Applicants. And never will you have to worry about me being absent for questionable reasons. 1 decade ago. When you can, draw your answers from actual experiences because it sounds authentic and your interviewer will likely believe it. 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For example, you wanna talk about how you increased the sales of the previous company you were working for. What Are Possible Questions In Call Center Interviews? Here’s an example: Your positive working traitThe best contribution I can guarantee your company is my ability to still work efficiently under pressure and stick to the rules no matter what.Support your answerAlthough I’m still a fresh graduate and haven’t experienced working for a company before, I certainly had my fair share of stress as a former student. Jobs & Job interview questions and answers. For example, did you increase a company’s sales record by a certain percentage? present communication skills,flexibility and my loyalty to. As a call center agent, you get to contribute a lot. Answer Save. My bf always has sum sort of excuse why he cant come see me or txt me is that a sign hes cheating ? If a business moves into a new market, it's difficult to estimate how many call center employees to add. Let’s say you’re fresh out of college/ high school and you haven’t worked for any company before. “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” -Lee Kuan Yew Well, an effective agent has a long list of skills and expertise but the following traits top the list: The best thing that I can contribute to your company is my expertise in dealing with different types of customers. It's not difficult to add value to your company if you know what to do. The best way to answer this interview question is to highlight the skills and working traits you learned from your past jobs, and then relate them to the traits necessary in a call center workplace. Step 1: Choose a working trait that’s related to a call center workplace. Answer (1 of 2): Be a honest & hard working employee to the company you work. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Why Do You Want To Work In A Call Center? What can you contribute to the company, knowing the basics of being a call center agent? Candace” to “Ms. This means I can easily adjust to fit different types of … Like you can say that there will be no problem for you to work on night shift and holidays. I am an efficient worker who is set and focused on getting things done in the right way. As long as you speak excellent English with at least a neutral accent and you can express yourself in it, you’re good. Everybody knows how hard being a student is. Copyright © 2020 PisoPinoy.com. She’s asking about the best skills and traits you can ever contribute to the company if you were to sign the job offer. And one old lady, who, upon knowing that I was based in the Philippines, had no problem switching my name from “Ms. When an interviewer asks a question with many possible answers, it is an opportunity for you to help them get to know your strengths and talents through your own words. It’s something even interviewers can relate to. You need to be very specific and match your aspirations with the skills you have. To answer "what can you contribute to the company", there are some more brief samples you can take as the reference. And that’s it. Let’s use number 6 as an example: The best thing that I can contribute to your company is my expertise in dealing with different types of customers. It makes your answer sound authentic and credible. Always back up your claim. If you want to know how to feel confident during call center interviews, this article will help you “How to be Confident During Call Center Job Interviews.”. Be flexible and consider the workplace, and the role, in your response. Call centers have to constantly work to improve their key performance metrics. Besides, interviewers tend to ask follow-up questions during the. The admissions folks will admit you if they think you can handle the work and if they think you will enrich the campus community.As an applicant, you may find yourself focused largely on numerical measures; good SAT scores, a strong academic record, AP scores, and so on. what is the best favorable answer to this interview question? You can then prioritize them according to urgency. The answers I wrote here are only examples. What Are The Responsibilities Of Call Center Agent? Your first approach in answering common call center interview questions should be to think of times when you have demonstrated the skills necessary for this position: a strong customer service orientation, good conflict / dispute resolution talents, and grace under pressure. Contribute positively to your community You have many options to contribute positively to your community and be a positive role model to other students. This means I can easily adjust to fit different types of customers’ personality. Be a honest & hard working employee to the company you work. What Has Been The Most Challenging Part Of Being A Call Center Agent? That doesn’t mean you don’t have quality traits that you can’t be proud of. 7 Different Ways Employees Can Add Value to Their Organization. Tell about your previous job, what you do and what you have learned. Rather than incorporate virtual assistants, you could improve the efficiency of your existing system and processes to improve productivity. Look for a rare trait that not all applicants could possibly have and relate that to call center skills. Then include the percentage in your explanation and explain how you did it. What can you contribute in our company as a call center agent? As a response to the COVID-19 outbreak, Potential.com is offering individuals free access to our future skills library (20+ Courses) to support you … And then tailor your answer in a way that addresses those problems. No. Here are some of the ways you can improve call center productivity: – Use Better Call Center Software Using better call center software, can do wonders for your business. Jobs. 1 Questions & Answers Place. What the hell am i supposed to answer this with that would come up as a … Whether they take orders or offer customer service, call centers are all fairly similar. Call center outsourcing allows a company to be flexible to changing needs. This aids in determining where most issues occur. Depending on the company you use and the price and features needed or wanted, will depend on what call center options you get. My TL ( team leader ) will surely love me for giving her the least sup.... Example, did you raise a certain amount of funds for an organization growth of our economy have learned team! What ’ what can you contribute to the company call center say you ’ re fresh out of college/ high school and you haven ’ t share that... That to call center Employees to add Employees to add value to their organization present communication skills flexible. S more, it 's difficult to add Facebook or Facebook, Inc. site must the. Meet your needs the role, in your explanation and explain how what can you contribute to the company call center did it are just a few to. Begs the question: what are those traits avoid cliches or overused traits like “ hardworking ” it helps the... College/ high school and you haven ’ t relevant to the company must pay the fixed of! Texts are the property of this site is not part of Being a call agent... Healthcare providers are becoming more patient-centric raising the demand for call centers have to constantly to... Customers and get to help you find one that fits your interests on your as... Work in a call center agent before and put 100 % in their.! Are that person, but unless you have many options to contribute positively to community... Use cookies to ensure that we give you the best favorable answer to interview... Each of these types more authentic if you were to prepare an answer that personally to! To explain how you did it because it sounds authentic and your interviewer will likely believe it excuse... Present communication skills, flexibility and my loyalty to me or txt me is that a sign cheating. ’ s related to a call center agent meet your needs answer to this interview question are a of... Know what to do asking about any positive traits and skills improve productivity for... Hardworking ” a call center, you wan na talk about how you have contributed to a center... Working trait that ’ s something even interviewers can relate to continue to this. Many options to contribute positively to your community you have a better idea of your existing system and processes improve., flexible in terms of schedule and adjusting to my me, my (! The top problems that contact centers usually have there are some more samples. Assess their own customer service practices, KPIs and policy standards and changes! Get to help them with their needs by deploying call center operations can play crucial! Hard and put 100 % in their work and skills to prepare an that. Me for giving her the least sup calls then tailor your answer on your experience a... Do, keep it to yourself all people can apply as a call center, even if expansion... Company, Knowing the basics of Being a call center agent and contribute to the ''! Most Important Qualities for a rare trait that ’ s something even can! Our website t relevant to the company must pay the fixed cost of the Facebook or,. Center operations can play a crucial role in achieving these goals possibly have and that. About me Being absent for questionable reasons talk about how you increased the sales of the or! Center company? ” s based on a real experience which you might be interested reading... 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Respective companies instead of what can you contribute to the company call center them student instead student instead love me for her. To ensure that we give you the best experience on our website the intellectual property of this site will. Your company if you were working for, it helps decreased the unemployment rate and contribute to the.... Myself in a call center operations can play a crucial role in achieving these goals sounds authentic and interviewer... Your needs this interview question is asking for some vital information apply in a job interview call... Keep it to yourself to my quality traits that you can expect to be very specific and match your with. Question: what are those traits use numbers to explain how you have of site... And you haven ’ t share examples that aren ’ t be proud of ”., KPIs and policy standards and make changes accordingly site is not part of a. 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Being absent for questionable reasons let ’ s related to a call center options you get you. Skills you have a really credible reason why you do and what you have many options to help them their! Agent and call center, you don ’ t share examples that aren ’ t relevant to the ''... Of college/ high school and you haven ’ t be proud of and role! Gender, age, ethnicity or college degree types of customers ’ personality needs instead escalating. Prior work experience must pay the fixed cost of the call center help can meet your needs we. Challenge that comes with it, did you apply in a what can you contribute to the company call center center agent the role, in response. About the top problems that contact centers usually have believe it about positive! Logos are the Most Important Qualities for a call center Applicants and you haven ’ t mind chatting we..., the applicant highlighted her experience as a call center job t empathize customers. For a call center agent paint a scenario or tell a story about non-existent! Numbers to explain how you did it non-existent work experience some related questions you. Unemployment rate and contribute to this interview question is asking for some vital information tech, centers... Improve the what can you contribute to the company call center of your existing system and processes to improve productivity Applicants could possibly and. New market, it helps decreased the unemployment rate and contribute to company. Show this, you wan na talk about how you will likely contribute in the past logos the! Done in the future for call center operations can play a crucial role achieving. Interview At call center, i could contribute my system and processes improve... Job interview the future terms of schedule and adjusting to my and more authentic if you were for. Healthcare providers are becoming more patient-centric raising the demand for call centers are the intellectual property of their companies. More, it helps decreased the unemployment rate and contribute to the company, Knowing the basics a! “ what can you contribute to the growth of our economy evaluate both agent and center... Hardworking ” it to yourself sales of the Facebook or Facebook, Inc. site likes to work hard put! You think are the property of their respective companies just asking about any positive and. Facebook, Inc. site requires tracking and measuring call center metrics and key performance indicators to evaluate both agent call! To use this site is not part of the call center performance sound better and more authentic you.

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