SAMSUNG DA97-07365G ASSEMBLY ICE MAKER. WATCH THIS!!! Over that period of time, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been … Common solutions for: My Samsung Refrigerator Ice Maker is not Making Ice 01 - Freezer Temperature is Above 10 Degrees F (-12C) If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice … Expensive no good for anything frigerator. It's the same thing every single time. Please call 1-800-SAMSUNG … Message us to get support about your ice maker issue with our Samsung Care Pro. Evaporator system on left inside wall below ice maker there is a bulge. "There's Miami, Ohio, Texas, California, Illinois. Repair Clinic can even help you replace a broken Samsung … A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. Is it the ice maker? "My kids do sports, I'm a parent of teenagers - I need ice!". If you need help with the Public File, call 407-291-6000. there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. Within the first year the ice maker stopped working at least 4 times. Copyright 2019 by WKMG ClickOrlando - All rights reserved. Originally posted on Samsung… Thankfully the process is relatively simple, as we outline below. "It seems so petty, it's just an ice maker. You can store up to 3 lb's of fresh ice in counter-depth refrigerators and 4.2 lb's in full size fridges. Heilman says she paid more than $1,800 for her Samsung refrigerator. Or if you prefer, troubleshoot your issue. When warmer, moister air enters the ice room, frost is formed which stops the small (computer like D.C. voltage) fan which is above the evaporator in the back of the ice room on some models. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. Why are so many people haing issues with Samsung … We had it repaired twice. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. "It would usually take me a good half-hour to hour to do this," Heilman said. If you're experiencing Samsung refrigerator problems, you came to the right place. "You can see it's not making ice now because that's been in there since last night," Jones said. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". I turn the ice maker back on by following the directions in the manual. Premium Care is free for the first month. Certain models of French-door Samsung refrigerators come with built-in ice makers. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. News 6 received more than 190 comments on a recent Facebook post, asking people if they experienced any problems with their Samsung refrigerators. Best Buy refuses to change fridge for lemon policy because it does not cover ice makers (I have the 5 year extended plan from Geek Squad), if it was an issue with the ice maker it would have been fixed 4 times already its is not an ice maker issue, its a design issue, there is even a Class action suit against Samsung … When the Ice Off icon is illuminated, the ice maker is turned off. Amazon consumers also rated Samsung refrigerators poorly, citing such issues as problems with the freezer, the refrigerator not holding correct temperature and the icemaker failing. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. SAVE hundreds of $ so do this before you call for service. Both women received emails promising them refunds. The company's official website also offers a … We had it repaired twice. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. Almost all Samsung refrigerators come with ice makers and an external dispenser. After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. "And it's certainly safer than a blow dryer.". She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. Heilman says she's surprised there isn't a recall on these ice makers. But truly, it should be fully operational for a modern refrigerator like this.". The problem we started having is the ice maker freezes up and also drips water from the ice dispenser. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. They have not fixed the problem. Soon the ice maker … A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. I have a Samsung refrigerator model#RSG307AARS the ice maker chute door is opening and closing continuously or the Ice Route Motor rotates continuously. DO NOT BUY Samsung! The ice maker unit … Very poor design. So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. Having problems with your Samsung ice maker? She showed News 6 how she has to store extra bags of ice in a back freezer in the garage for when company comes calling. However, there is a Facebook group of more than 6,400 members calling for one. Within the first year the ice maker stopped working at least 4 times. We've had ours for about 5 months and use the ice maker all the time and have had no problems at all. It is very difficult to do, practically impossible. This video shows the repair. 3 year old frig. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. i turned it off for a little over a week then turned it back on. Samsung Ice Maker not working. No one tests refrigerators like we do. The ice maker is a HUGE issue. "It's pretty genius on my husband's part I think," Jones said. First off I am not a expert I am just a Samsung appliance owner … In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. We were speaking to Samsung US and they said the fridge should be repaired under warranty but we would have to talk to Samsung … It's the same thing every single time. For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. Message us. The temperature? All refrigerators come with a unique, high quality Samsung … Lisa Heilman, of Sanford, can relate. She says it didn't help. Now, less than 2 years old and the freezer is dying. And if I leave it alone, it will freeze all on its own.". BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. i have reset the ice maker and defrosted the ice maker. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. User rating, 4.4 out of 5 stars with 860 reviews. I have a samsung RF28HMEDBSR, the ice maker has stopped working. Request a call. © 2020 Best Buy. DO NOT BUY Samsung! Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. it dropped one tray of ice … Resetting your ice maker isn't something you'll typically need to do very often. If Ice Off is not enabled, but the ice maker still does not produce ice … All the icemaker & water dispenser functions properly. Officials with the Florida Department of Agriculture and Consumer Services confirmed that over the past year, they have received a half-dozen complaints about Samsung refrigerators. I Remove the display cover and the Case Ice Route Assy. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. "I'm really glad I reached out," Heilman said. The real cause of ice maker problems is the Auger Case Assembly per Samsung ASC20151125001 Service Bulletin. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel. It is currently in mediation. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers.The suit says owners of the affected Samsung fridges have dealt with, among other troubles:Predictably, these issues have caused problems for consumers that rang… All rights reserved. "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. i hear a clicking sound when i believe it is trying to drop the ice into the bucket. Samsung Refrigerator model RF22K9381SR Ice maker clogged and defrosting Once the ice maker is visibly clear of all ice and has been wiped clean I reinstall the clean and dried ice maker tray. Samsung pays for Premium Care during this period. I give up! Unfortunately, it appears not even Samsung knows, because hundreds of customers are faced with this problem and are having to defrost monthly to avoid further issues. We can help you with that. Now, less than 2 years old and the freezer is dying. Ice Maker & other Problems With Samsung's FR25HMEDBSR/AA Possible insight and Help JUMP TO SOLUTION ‎01-19-2019 01:07 PM. Be held responsible in my personal opinion. `` completely satisfied pretty genius on my 's! 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